At YOYAs, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. Therefore imperative that you have seen all jewelry detailed described on our website before placing your order. Make sure that the spellings for names that need to be engraved are correct as well as the color, dimensions, and any other details regarding your order.
If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to email us: firstname.lastname@example.org if you have any issues with your order!
HOW TO REACH US
Contact us by email email@example.com and describe the issue in detail, including the return reason, along with your order number. For defective, incorrect, or not as described item, please send us a clear picture or video of the problem.
If paints are chipping, Crystals fall off, Broken chain, etc, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 30 days. (We will only exchange the item(s) for the same product, or for item(s) equal or lesser value.)
If we sent the wrong order or item(s), you received any broken items, the personalized info is different from you provided to Yoyas, or the quality of the products you received is defective, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 10 days.
The following reasons are covered by 10 days LIMITED COVERAGE Return/Exchange Policy(Customer is responsible for return postage fees, and replacement postage fees):
If you chose the wrong size bracelet(s)/ring(s), or chain length.
If personal reasons due to changed mind, personal taste, ordering numerous personalized items for the purposes of comparison or sizing, or you do not see the detailed description, etc.
Personalized items are one-of-a-kind, those returns will incur a 30% restocking fee.
Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel or change your purchase, it is free within 24 hours. Please note that on all canceled or changed orders(after 24 hours) of personalized items there is a 30% restocking fee.
Please note that you couldn’t cancel or change your purchase once we ship out your order.
- Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter that the appearance of your Getnamenecklace product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver is easily damaged.
- Items that have been resized, updated, and/or repaired do not qualify.
- Products are damaged by misuse, mishandling, or poor maintenance.
- Silver pieces are given detail by oxidation, over time, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
- Any orders received after 30 days from the delivered date.
- Items which have been used and damaged within 30 days from the delivered date
ADDITIONAL NOTES ABOUT WARRANTY
We do not accept unpaid express delivery.
All returns must first be approved by our customer service team; please email us first.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
NOTE: We do not accept returns used item, also not accept over 60% OFF item. unless a customer received a wrong item or the item was faulty.
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Please contact us by firstname.lastname@example.org for further help. We will do our best to help you and reply to all messages within 24 hours.